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FAQs

How do I locate the LiveHotelBooking for my current upcoming booking?
LHB is always at your fingertips even if you face any difficulty in locating us. You will receive a "How to reach" message on the day of check-in with map link and the hotel’s front desk contact number over SMS. To reach your LHB, all it takes is just to navigate or call. You can use any of these options 1. If you have booked through website, use the website to navigate to your location 2. Use Map link sent over SMS to navigate 3. Call the property front desk for directions to your LHB 4. Please check your Booking Confirmation Mail for Directions and Map Link to your hotel 5. Go to Bookings page under Manage Bookings section on Website to find directions 6. Call the LHB helpline *For the LHB, go to "My Bookings" and click on the booking for which you want directions to “Get directions”. This will use default map application in your phone for navigating to your hotel
How can I find the best deals available?
Looking for discounts and offers? We love to surprise you with our ongoing exciting offers. Why not visit our website, scroll a little and checkout the amazing deals available? Also, Visit and check the “limited time deals” section. Hurry up! https://livehotelbooking.com/offers
Where do I get the invoice for my stay?
The invoice for your stay will be provided by the hotel during checkout. Make sure you collect it at the hotel.
How do I check the status of my current Bookings ?
On the homepage of the LIVEHOTELBOOKING website, Hover over the "My Account" section on the top right and Click on "Manage/Cancel Bookings", enter your registered mobile number and booking id to know the status of your booking. On the App, you can go to the "My Bookings" section to view the status of your bookings. You can also call on our Customer Helpline number to know the status of your booking.
What are the valid ID Proofs that I should carry ?
You need to carry a valid government issued address ID proof with photo with address not in the same city as the hotel. Some of the valid id proofs are: Driving License Voter ID Card Passport Aadhar Card PAN Cards are NOT Valid as ID Proofs
How do I get refunds processed for cancelled bookings ?
The amount gets automatically refunded to the source within 7-12 working days if you have a prepaid booking. If in case you do not receive the refund in said timeframe, do write in to us at support page or get in touch with us at our 24X7 guest support helpline. However all refunds for cancellation are subjected to our cancellation policies. visit https://livehotelbooking.com/guest-policies
How can I get my payment voucher for my stay?
The payment voucher is sent automatically to your registered E-mail ID once you checkout. You can also request it through livehotelbooking@gmail.com in case you have missed it.
COVID-19 Update
Live Property Status cheeks on hotel page
How can I delete booking history from my app or website?
No, we want you to reminiscence all the stays and hence you won’t be able to delete the booking history as it is also required for the booking record. you can deleting your account .
How can I extend my booking?
Confused about the journey dates? You can extend your booking subject to availability at the hotel. You can easily get in touch with us on our guest support helpline for the extending dates. However, new tariff will be applicable for the duration.
I want to increase/decrease the no. of rooms in my booking. How can I do that?
A discounted booking cannot be modified. For all other bookings, modifications such as increase/decrease the number of rooms can be done prior to check-in, which can be done by reaching out on our helpline. We would not be able to modify last moment reduction in the number of rooms and it will be subject to cancellation charges as per cancellation policy.
I did not get the password for my wi-fi. How do I get that?
Please get in touch with the property manager at the hotel’s reception/front desk for the password.
I booked the stay for different tariff and property manager is asking me some different tariff, why?
Oh no! How about immediately getting in touch with our guest support team on the helpline.
Can a guest check-in if the name on the ID does not match the booking name?
The hotels do not allow check-in if the name on the ID proof is different from the name on the booking confirmation voucher. You Can Submit your booking one full name/Valid phone number.